Creating successful relationships with clients and colleagues through the power of human connection & clarity of communication

My approach

I design and deliver corporate training sessions on leadership and professional development skills, ranging from a 45-minute breakfast briefing or lunch & learn to extended training programmes.

Core components include listening skills, powerful questions, managing emotion, exploring unconscious bias, adopting a growth mindset, becoming a ‘trusted adviser,’ personal and company values, deconstructing confidence, resilience, self-care strategies, congruent communication. As an applied theatre practitioner, sessions often include forum theatre as a dynamic and de-personalised vehicle for discussing difficult or sensitive issues

I also work with clients on Wellbeing & Resilience.

Working collaboratively with you to design and deliver experiential training enabling transformation to take place in the training room.

Stage 1




Understanding your participant needs, training objectives, ideal session timings and budget.

Stage 2




Designing bespoke training, adapting existing modules or a mixture of the two.

Stage 3




My sessions are experiential giving participants an opportunity to try out tools and techniques.


My client is committed to continual staff development. With recent new joiners, they felt it was a good time to look at how to maintain their excellent client service. We created an 8-week programme over 4 sessions. These explored listening skills, personal & company values, interactions with colleagues and dealing with difficult clients. These sessions were experiential including forum theatre, roleplay, drawing exercises and plenty of reflective discussion.


This many sound familiar. My client found that almost everyone’s heart sank at the thought of networking. Not unusually, they were experts in their field, but uncomfortable with networking. We created a half-day session, including a forum theatre piece to shift from networking to having a conversation to connect.


As my client approached a milestone company birthday and they continued to grow, it seemed to be an ideal time to revitalise their company values and reinforce their open and supportive work culture. We created a 90-minute programme on creating a positive work environment, rolled out company-wide in multiple sessions looking at the existing framework and using case studies and other interventions to explore acceptable and unacceptable behavior and produce a company charter to reflect these.

What participants are saying
I feel so much more confident    Presented well & made for an enjoyable session.    Interesting & engaging    The sessions made me think in a different way    Great trainer. Great pace.    The role play was fun. I feel more confident in myself & how I do my job.    Professional yet informal.    A good mixture of presentation, discussion & interactivity.    Fantastic to be involved – not just listening & looking at a presentation.    Excellent – clear, well-delivered & inclusive.    An enjoyable session - I was challenged positively.    Great balance of interactive elements & information sections.    Excellent – thank you, Lubna.    Kept flowing & didn’t feel like you were at school.    Interesting and useful. I can implement this straight away.    Well-tuned to our industry.    Informative & varied to keep everyone engaged.    Very clear with good learning points.    Enjoyable and wide reaching – interesting issues I hadn’t considered before.    I have done similar training events, but this was the most practical so far and much more enjoyable than I was expecting!
I would love to work with you to create a group session or programme.

Please Connect with me to discuss how we can work together.