Creating successful relationships with clients and colleagues through the power of human connection & clarity of communication
I design and deliver corporate training sessions on leadership and professional development skills, ranging from a 45-minute breakfast briefing or lunch & learn to extended training programmes.
Core components include listening skills, powerful questions, managing emotion, exploring unconscious bias, adopting a growth mindset, becoming a ‘trusted adviser,’ personal and company values, deconstructing confidence, resilience, self-care strategies, congruent communication. As an applied theatre practitioner, sessions often include forum theatre as a dynamic and de-personalised vehicle for discussing difficult or sensitive issues
I also work with clients on Wellbeing & Resilience.
Working collaboratively with you to design and deliver experiential training enabling transformation to take place in the training room.
Understanding your participant needs, training objectives, ideal session timings and budget.
Designing bespoke training, adapting existing modules or a mixture of the two.
My sessions are experiential giving participants an opportunity to try out tools and techniques.
My client is committed to continual staff development. With recent new joiners, they felt it was a good time to look at how to maintain their excellent client service. We created an 8-week programme over 4 sessions. These explored listening skills, personal & company values, interactions with colleagues and dealing with difficult clients. These sessions were experiential including forum theatre, roleplay, drawing exercises and plenty of reflective discussion.
This many sound familiar. My client found that almost everyone’s heart sank at the thought of networking. Not unusually, they were experts in their field, but uncomfortable with networking. We created a half-day session, including a forum theatre piece to shift from networking to having a conversation to connect.
As my client approached a milestone company birthday and they continued to grow, it seemed to be an ideal time to revitalise their company values and reinforce their open and supportive work culture. We created a 90-minute programme on creating a positive work environment, rolled out company-wide in multiple sessions looking at the existing framework and using case studies and other interventions to explore acceptable and unacceptable behavior and produce a company charter to reflect these.
Mellissa English, Parliamentary Legal Adviser, Houses of the Oriechtas
Helen Glass, Head of HR, Karndean
The trainees loved Lubna’s practical and engaging session on listening and questioning skills which they found to be very relevant not only for practice but also for every day.
Jane Moffatt, Course Manager at Law Society of Ireland
John Hull, Patent Attorney, Partner, Beck Greener
Sue Liburd MBE, Senior Executive Development, Human Capital Innovation
Lubna was fantastic and kept our rather young audience engaged throughout. She is eloquent and composed on stage. A great speaker that I'd be happy to recommend.
Veska Uzanova, HR Business Partner, Awin Global
Nuala Woulfe Owner & Managing Director, Nuala Woulfe, Dublin
Lubna was wonderful to work with - professional, well-organised, thorough & creative. She is engaging, empathic and encouraging to students. They rated her highly and enjoyed the session!
Emma Cooper, Head of Student Development Service, Law Society of Ireland
I would recommend Lubna without hesitation: she delivered a talk for creative students and graduates at the London College of Communication that received fantastic feedback. Lubna is thoroughly professional and extremely approachable.